How long will you take to dispatch my order?
Orders placed Monday through Friday before 2pm are usually packed and sent out the same day. Friday afternoon and weekend orders are dispatched on Mondays. At exceptionally busy times, Bank Holidays etc, please allow an extra day. If you need delivery quicker than that please call 01377 337160. Before checkout so we can arrange a faster service.
What does delivery cost and how long will it take?
We offer two delivery options – Standard or Fast (see below) and the cost depends on the total weight of your items. Postage prices are the same for Northern Ireland.
|Standard Delivery - Light||£ 2.99||3-5 working days|
|Standard Delivery - Heavy (2kg+)||£ 4.99||3-5 working days|
|FAST Delivery - Light||£ 4.99||1-3 working days|
|FAST Delivery - Heavy (2kg+)||£ 6.99||1-3 working days|
In certain circumstances you may need something delivered more quickly than our Fast service, please contact us and we will endeavour to organise a special delivery. This can be a before 9am or 1pm Royal Mail service.
I live outside the UK; what will delivery cost for me?
How can I get a tracking number?
For Standard Delivery Heavy and both Fast shipping services, we will send you a tracking number in your shipping confirmation email. Standard Delivery Light is by Royal Mail 2nd Class post and is not trackable, although we do obtain Proof of Posting for all items
What if I need to cancel or change my order?
Because of our quick turnaround time, please check your order confirmation as soon as you receive it and email us immediately if you need to amend or cancel your order.
Please ALWAYS check your order confirmation carefully anyway, to ensure you have ordered exactly what you intended to.
How are my items packaged?
We take utmost care to ensure that your items are fully protected for the journey ahead. Our packing team members are truly at the heart of our operation; Alex, Matt, Rich, Barry and Andrew know the value of each and every parcel that leaves our warehouse.