Frequently Asked Questions

There’s a choice of Standard or Fast delivery for UK addresses. Standard delivery is 3-5 working days and Fast is 1-2 working days. If you order a product before 2pm on a weekday, we will usually have it packed and sent out that day.

All our Fast delivery parcels are assigned a tracking number and this will be sent as part of your order shipping confirmation.

For more information see our delivery page.

Standard UK Delivery costs from £1.95, faster services are available at additional cost. Lead times can vary based on destination. For more information see our delivery page.

Please Note: Delivery timescales are estimations only and can be impacted by seasonal volumes and the distance to destination. For example further destinations such as some areas in Scotland and Wales can be subject to unforeseen logistical delays out of our control.
We pride ourselves in dispatching parcels rapidly, however once your parcel has left our warehouse the responsibility then lies with the courier to deliver on their promise.

For overseas delivery, please see our delivery page or contact a member of our Customer Services team on 01377 337160 between 9am and 5pm UK time Monday to Friday.

Care Instructions are included on every product listing page where applicable. There is a link called ‘product care’ beneath the product description which will open a panel for you to view that information.

"The goods must be returned unworn, unwashed with all labels and tags attached, unmodified and in original sold condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty."

Returns Form: If you cannot use our returns portal, you can return manually. To do this, please download, print and fill out our manual returns form which you can download here. Please include this form within your parcel and post to:

YTC Ltd,
Unit 76,
Warfield Road,
Kelleythorpe Industrial Estate,
Kelleythorpe,
East Yorkshire,
YO25 9FQ,
Tel:01377 337160

If arranging your own return, we recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us.

Unfortunately we do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.

All of our Rydale items are quality checked prior to despatch however if your purchase has arrived damaged or faulty please contact our customer service team via our contact us page or calling 01377 337160 before returning to determine the best course of action.

We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services team via our contact us page prior to posting.

The goods must be returned unworn, unwashed with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty.

Please Note: For any dog coats and/or dog jumpers purchased, we cannot accept a return if the item(s) are soiled, smell, or have attached dog hairs. If item(s) returned for a refund are not in 'as new' condition, they will not be accepted.

If you have received the wrong item or part of your order is missing please contact our customer service team via our contact us page.

Holiday Returns: Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.

All items should be returned in, exactly as sold condition. These are inspected before a repair, replacement or refund is made.

You may pay by debit/credit card, through Paypal, Amazon Pay or Klarna. For those who want to pay directly by card, we use a secure 3rd party for credit and debit card processing.

If you choose to pay by card, you can rest assured that the safety of your details is guaranteed. Your details are transmitted over SSL with a 128bit encryption key length. The payment is processed once, in real time. We do not directly collect (or even see) your credit card data; instead we use our bank’s credit card gateway, which will process your payment on our behalf.

Rydale Clothing is stocked in all Yorkshire Trading stores. The Yorkshire Trading Company has a growing network of 22 retail stores from Northumberland to Leicestershire. See our stockist page.

We have a major presence at many agricultural shows, horse trials, game fairs and county events across the UK from April to September. You can also find us at some indoor Equestrian events from October to December. For more information about where to find us on show, view our Shows & Events page.

If you have a discount code from a show or email, simply enter it at the checkout stage and the discount will apply.

Please note that postage is not discounted.

Most discount codes are valid for the duration of the year of issue.

Discount codes generally cannot be stacked with other discounts or promotional offers available.

All legitimate discount codes are exclusively issued by us, be aware that many external websites actively offer fake discount codes as a means to collect your personal information. These illegitimate codes are not valid on rydale.com.

Team Rydale are currently recruiting for staff to help out during the busy show season. To apply, or if you're looking for placement in other positions, send a CV over and tell us what type of work you're looking for.

For details of this and all other current vacancies across the Company, please visit our Recruitment Page.

We are taking orders from, and post items to Rydale customers in Northern Ireland. Postage prices are outlined on our delivery page.