Rydale Country Clothing

Terms & Conditions

*Win Your Order Offer

Between 1st to the 4th November 2023, we'll be giving you the chance to win the full value of your order - it really is on us!

Winners will be picked at random. Look out for a special festive surprise in your Rydale parcel. To win your order, contact us with your winning code.

We reserve the right to make changes to offers at any time.

*Show 10% Code Offer

Your code is printed on the 10% card handed to you at checkout at a country event. The expiry date for your code is printed on the back of the card.

Only customers who have signed up to our mailing list at a country event are eligible to redeem the code. Codes can only be used on items that are not part of another promotional offer (such as 2-for or 3-for-2 offers) and not already reduced. Your code cannot be stacked with other discount codes. The code does not apply to gift cards.

We reserve the right to make changes to offers at any time.

*Mayday Payday Offer

All applicable discounts are applied automatically in the cart and on the checkout, no code necessary. The offer applies to all items that are not part of another promotional offer (such as 2-for or 3-for-2 offers), discount codes cannot be used in conjunction with this offer, and the offer does not apply to gift cards.

We reserve the right to make changes to offers at any time.

*Offers that apply to 'almost everything' or 'all full price items'

All applicable discounts are applied directly to the item, no code necessary. Offer applies to all full price items that are not part of other promotional offers (such as 2-for offers), excluding gift cards.

We reserve the right to make changes to offers at any time.

*FREE Item Promotion

When the offer is running, you can get a FREE item with orders that include selected qualifying items. This is limited to one free item per qualifying order. Simply add a qualifying product to your bag and select your preferred free item design at checkout in the selector popup.

We reserve the right to make any changes to this order or end it at any time.

Should you wish to return your order, your free item must be included, otherwise its retail value will be deducted from your refund amount.

Email Subscriber Prize Draw

By entering your email into our prize draw, you are agreeing to receive marketing and promotional emails from us about new products, sales and promotional events.

One lucky winner to be picked at random from our pool of new subscribers on a 12 month interval.

The prize is a Rydale gift card with the value of £100, which is redeemable online only at rydale.com.

We reserve the right to make changes to the competition at any time.

Product Information

We have made every effort to display the colours of our products as accurately as possible. However, as the actual colours you will see depend on the calibration of your monitor, we cannot guarantee that the colour displayed will exactly match the colour of the product on delivery.

We do make every effort to ensure that all sizes and measurements are as accurate as possible. However, as with all clothing, you should bear in mind that sizes are approximate.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. We reserve the right to refuse orders where product information has been mispublished, including prices and promotions.

Prices are subject to change without prior notice. Prices are inclusive of VAT where applicable.

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to process payment or does not authorise payment for whatever reason we will contact you by email and will not dispatch the order. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details as a check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.

Contract of sale and right to cancel

Your order for goods is accepted and a contract is formed between Rydale and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Rydale, nor at the point in time that you receive an email from Rydale acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Rydale, or may be cancelled by you. We will contact you by email cancelling the order if necessary or to explain any changes we have to make before proceeding with the order.

We may restrict the volumes of certain items to be sold in any one transaction.


RETURNS PORTAL: To return your order, please click here and use our returns portal to book your return quickly and easily.


Royal Mail returns labels are subsidised by us and only cost £2.50 through our returns Portal.

We do not provide an exchange service.

We only replace items if they are faulty or damaged.

The returns portal can only be used by UK customers, international customers must arrange their own return parcel. Please note, we are unable to refund shipping costs.

Returns Form: If you cannot use our returns portal, you can return manually. To do this, please download, print and fill out our manual returns form which you can download here. Please include this form within your parcel and post to:

Rydale, YTC Ltd,
Unit 76,
Warfield Road,
Kelleythorpe Industrial Estate,
East Yorkshire, YO25 9FQ,
Tel: 01377 337160

If arranging your own return, we recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us.

We do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.

All of our Rydale items are quality checked prior to despatch however if your purchase has arrived damaged or faulty please contact our customer service team via our contact us page or calling 01377 337160 before returning to determine the best course of action.

We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services team via our contact us page prior to posting.

The goods must be returned unworn, unwashed with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty.

Please Note: For any dog coats and/or dog jumpers purchased, we cannot accept a return if the item(s) are soiled, smell, or have attached dog hairs. If item(s) returned for a refund are not in 'as new' condition, they will not be accepted.

If you have received the wrong item or part of your order is missing please contact our customer service team via our contact us page.

Holiday Returns: Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.

All items should be returned in, exactly as sold condition. These are inspected before a repair, replacement or refund is made.


We do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.

Privacy Policy

We promise that any product purchased from us will be defect-free and fit for purpose for a period of 12 months from the date of delivery. This promise is invalidated by any such defect arising from the following:

Gift Cards

Gift cards can only be redeemed online at rydale.com. Gift cards cannot be exchanged for cash; it can only be used for the purchase of goods. Protect gift cards and treat them as though they were cash. Lost, broken, stolen or damaged cards will not be replaced. Each gift card expires 12 months after the date of issue, any remaining balance will not be refunded. Gift card's are eligible for free delivery, however adding a gift card will not make your entire order free delivery if there are other items in the cart.

Stockist Queries

If you have an issue with a Rydale item purchased through a stockist retailer, please contact the retailer directly with your query.

Discounts issued by external organisations

We manage all Rydale promotions in-house and exclusively create and issue our own discount codes. Discount codes and offers invented and advertised elsewhere online are not legitimate. We would advise against subscribing to such illegitimate websites to save disappointment. Those organisations exist solely to collect your personal information.

Klarna Payments

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  • Pay later.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement

Shipping Exclusions

The below locations are excluded from our Next Day Delivery shipping option. This is largely ‘out of areas’ locations consisting of Scottish Highlands, Channel Islands, Northern Ireland and more.

AB, BD23, BD24, BT, CA, DG, DL10, DL11, DL12, DL16, DL7, DL8, DL9, FK17, FK18, FK19, FK20, FK21, G60, G81, G82, G83, G84, GY, HR, HS, IM, IV, JE, KA, KW, LA, LD, LL, PA, PH, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, SY, TD, TR21, TR22, TR23, TR24, TR25, ZE

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