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Frequently Asked Questions

Q: Where are you based?

Head Office:

YTC Ltd
Unit 76
Warfield Road
Kelleythorpe Industrial Estate 
Kelleythorpe
East Yorkshire
YO25 9DJ 
Tel: 01377 337160

You can find our clothes at any of the 22 Yorkshire Trading stores.

Q: How long does delivery take?

There’s a choice of Standard or Fast delivery for UK addresses. Standard delivery is 3-5 working days and Fast is 1-2 working days. If you order a product before 2pm on a weekday, we will usually have it packed and sent out that day.

All our Fast delivery parcels are assigned a tracking number and this will be sent as part of your order shipping confirmation.

For more information see our delivery page.

Q: How much does delivery cost?

Postage cost is based on weight and Standard Delivery costs either £2.99 or £4.99. For an additional £2 you can upgrade your postage to our Fast Service (1-2 working days). For more information see our delivery page

In certain circumstances you may need something delivered more quickly than our Fast service; please contact us and we will endeavour to organise a special delivery. This can be a before 10am or 12am service.

For overseas delivery, please see our delivery page or contact a member of our Customer Services team on 01377 337160 between 9am and 5pm UK time Monday to Friday.

Q: How do I find the sizing information?

Size information is included on every product listing page where applicable. You can find a link called ‘size guide’ near the size selection options which will open a panel for you to view the information.

Q: How do I find the care instructions?

Care Instructions are included on every product listing page where applicable. There is a link called ‘product care’ beneath the product description which will open a panel for you to view that information.

Q: What is your returns policy?

To return, please complete the returns form received within your parcel. If for any reason you did not receive or have misplaced this form. Please download, print and fill out our manual returns form which you can download HERE. Please include this form within your parcel and post to YTC Ltd, Customer Returns, Unit 76 Warfield Road, Kelleythorpe Industrial Estate, Driffield, East Yorkshire, YO25 9DJ. We recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. We have found good rates at www.parcel2go.com although please note that we are not affiliated and cannot accept liability for any problems that may occur. Please note that the postage charge is only refundable for faulty goods, goods not as advertised or incorrect orders. 

All of our Rydale items are quality checked prior to despatch however if your purchase has arrived damaged or faulty please contact our customer service team on 01377 337160 or support@rydale.com before returning to determine the best course of action.

We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services prior to posting.

The goods must be returned unworn, unwashed with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty.

If you have received the wrong item or part of your order is missing. Contact customer service. 01377 337 160 / support@rydale.com 

Holiday Returns: Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.

All items should be returned in, exactly as sold condition. These are inspected before a repair, replacement or refund is made.

Q: How do I pay?

You may pay by debit/credit card or through Paypal. For those who want to pay directly by card, we use a secure 3rd party for credit and debit card processing. Otherwise you may use Paypal, which is entirely secure and easy to use.

If you choose to pay by card, you can rest assured that the safety of your details is guaranteed. Your details are transmitted over SSL with a 128bit encryption key length. The payment is processed once, in real time. We do not directly collect (or even see) your credit card data; instead we use our bank’s credit card gateway, which will process your payment on our behalf.

Q: Do you have any high street stores?

Rydale Clothing is stocked in all Yorkshire Trading stores. The Yorkshire Trading Company has a growing network of 22 retail stores from Northumberland to Leicestershire. See our stockist page.

Q: Which events are you doing?

We have a major presence at many agricultural shows, horse trials, game fairs and county events across the UK from April to September. You can also find us at some indoor Equestrian events from October to December. For more information about where to find us on show, view our Shows & Events page.

Q: How do I use a discount code?

If you have a discount code from a show or email, simply enter it at the checkout stage and the discount will apply. Please note that postage is not discounted. Most discount codes are valid for the duration of the year of issue.

Q: I have seen an advert for a job - how do I apply?

Team Rydale are currently recruiting for staff to help out during the busy show season. To apply, or if you're looking for placement in other positions, send a CV over and tell us what type of work you're looking for.

For details of this and all other current vacancies across the Company, please visit our Recruitment Page.

Q: Do you post items to Northern Ireland?

We are taking orders from, and post items to Rydale customers in Northern Ireland. Postage prices are outlined on our delivery page.

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