Frequently Asked Questions
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- Where are you based?
- How long does delivery take?
- How much does delivery cost?
- How do I find the sizing information?
- How do I find the care instructions?
- What is your returns policy?
- How do I pay?
- Do you have any high street stores?
- Which events are you doing?
- How do I use a discount code?
- I have seen an advert for a job - how do I apply?
- Do you post items to Northern Ireland?
Where are you based?
Head Office (view on map):
Kelleythorpe Industrial Estate,
Tel: 01377 337160
You can find our clothes at any of the 22 Yorkshire Trading stores.
How long does delivery take?
There’s a choice of Standard or Fast delivery for UK addresses. Standard delivery is 3-5 working days and Fast is 1-2 working days. If you order a product before 2pm on a weekday, we will usually have it packed and sent out that day.
All our Fast delivery parcels are assigned a tracking number and this will be sent as part of your order shipping confirmation.
For more information see our delivery page.
How much does delivery cost?
Postage cost is based on weight and Standard Delivery costs either £2.99 or £4.99. For an additional £2 you can upgrade your postage to our Fast Service (1-2 working days). For more information see our delivery page.
In certain circumstances you may need something delivered more quickly than our Fast service; please contact us and we will endeavour to organise a special delivery. This can be a before 10am or 12am service.
How do I find the sizing information?
Size information is included on every product listing page where applicable. You can find a link called ‘size guide’ near the size selection options which will open a panel for you to view the information.
How do I find the care instructions?
Care Instructions are included on every product listing page where applicable. There is a link called ‘product care’ beneath the product description which will open a panel for you to view that information.
What is your returns policy?
Returns Form: To return manually, please download, print and fill out our manual returns form which you can download here. Please include this form within your parcel and post to:
Rydale, YTC Ltd,
Kelleythorpe Industrial Estate,
Tel: 01377 337160
We recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. We have found competitive rates at www.parcel2go.com although please note that we are not affiliated and cannot accept liability for any problems that may occur. Please note that the postage charge is only refundable for faulty goods, goods not as advertised or incorrect orders.
We do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.
All of our Rydale items are quality checked prior to despatch however if your purchase has arrived damaged or faulty please contact our customer service team via our contact us page or calling 01377 337160 before returning to determine the best course of action.
We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services team via our contact us page prior to posting.
The goods must be returned unworn, unwashed with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty.
If you have received the wrong item or part of your order is missing please contact our customer service team via our contact us page.
Holiday Returns: Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.
All items should be returned in, exactly as sold condition. These are inspected before a repair, replacement or refund is made.
How do I pay?
You may pay by debit/credit card, through Paypal, Amazon Pay or Klarna. For those who want to pay directly by card, we use a secure 3rd party for credit and debit card processing.
If you choose to pay by card, you can rest assured that the safety of your details is guaranteed. Your details are transmitted over SSL with a 128bit encryption key length. The payment is processed once, in real time. We do not directly collect (or even see) your credit card data; instead we use our bank’s credit card gateway, which will process your payment on our behalf.
Do you have any high street stores?
Rydale Clothing is stocked in all Yorkshire Trading stores. The Yorkshire Trading Company has a growing network of 22 retail stores from Northumberland to Leicestershire. See our stockist page.
Which events are you doing?
We have a major presence at many agricultural shows, horse trials, game fairs and county events across the UK from April to September. You can also find us at some indoor Equestrian events from October to December. For more information about where to find us on show, view our Shows & Events page.
How do I use a discount code?
If you have a discount code from a show or email, simply enter it at the checkout stage and the discount will apply.
Please note that postage is not discounted.
Most discount codes are valid for the duration of the year of issue.
Discount codes generally cannot be stacked with other discounts or promotional offers available.
All legitimate discount codes are exclusively issued by us, be aware that many external websites actively offer fake discount codes as a means to collect your personal information. These illegitimate codes are not valid on rydale.com.
I have seen an advert for a job - how do I apply?
Team Rydale are currently recruiting for staff to help out during the busy show season. To apply, or if you're looking for placement in other positions, send a CV over and tell us what type of work you're looking for.
For details of this and all other current vacancies across the Company, please visit our Recruitment Page.
Do you post items to Northern Ireland?
We are taking orders from, and post items to Rydale customers in Northern Ireland. Postage prices are outlined on our delivery page.