Frequently Asked Questions
- Where are you based?
- How long does delivery take?
- How much does delivery cost?
- How do I find the sizing information?
- How do I find the care instructions?
- What is your returns policy?
- How do I pay?
- Do you have any high street stores?
- Which events are you doing?
- How do I use a discount code?
- I have seen an advert for a job - how do I apply?
- Do you post items to Northern Ireland?
Q: Where are you based?
Kelleythorpe Industrial Estate
Tel: 01377 337160
You can find our clothes at any of the 22 Yorkshire Trading stores.
Q: How long does delivery take?
There’s a choice of Standard or Fast delivery. Standard delivery is 3-5 working days and Fast is 1-2 working days. If you order a product before 2pm on a weekday, we will usually have it packed and sent out that day.
All our Fast delivery parcels are assigned a tracking number and this will be sent as part of your order shipping confirmation.
For more information see our delivery page.
Q: How much does delivery cost?
Postage cost is based on weight and Standard Delivery costs either £2.99 or £4.99. For an additional £2 you can upgrade your postage to our Fast Service (1-2 working days). For more information see our delivery page.
In certain circumstances you may need something delivered more quickly than our Fast service; please contact us and we will endeavour to organise a special delivery. This can be a before 10am or 12am service.
For overseas delivery, please see our delivery page or contact a member of our Customer Services team on 01377 337160 between 9am and 5pm UK time Monday to Friday.
Q: How do I find the sizing information?
Size information is included on every product listing page where applicable. You can find a link called ‘size guide’ near the size selection options which will open a panel for you to view the information.
Q: How do I find the care instructions?
Care Instructions are included on every product listing page where applicable. There is a link called ‘product care’ beneath the product description which will open a panel for you to view that information.
Q: What is your returns policy?
We hope you will be completely delighted with your purchase, but if you wish to return items then please fill out our Returns Note which outlines the correct procedure and return it to us. If you cannot print the file of it it prints incorrectly then please copy down all of the requested information clearly by hand.
If your return is due to a fault with the product, please email us immediately at firstname.lastname@example.org or call us on Freephone 01377 337160 between 9am and 5pm Monday to Friday so that we can resolve it. You may need to send a photo of the product illustrating the fault. If we agree that you need to return an item, please send us an email with the following information to ensure that your return is processed quickly:
- Your name
- Your order number
- Your contact details, including telephone number and email address
- The item you are returning
- Why you are returning the item
- What you would like us to do, eg. replace or refund
- The name of the Customer Services team member you spoke to
Your package should then be returned to the head office address. We recommend you use a trackable service and we have found good rates at www.parcel2go.com.
All items should be returned in, exactly as sold condition. These are inspected before a repair, replacement or refund is made.
Q: How do I pay?
You may pay by debit/credit card or through Paypal. For those who want to pay directly by card, we use a secure 3rd party for credit and debit card processing. Otherwise you may use Paypal, which is entirely secure and easy to use.
If you choose to pay by card, you can rest assured that the safety of your details is guaranteed. Your details are transmitted over SSL with a 128bit encryption key length. The payment is processed once, in real time. We do not directly collect (or even see) your credit card data; instead we use our bank’s credit card gateway, which will process your payment on our behalf.
Q: Do you have any high street stores?
Rydale Clothing is stocked in all Yorkshire Trading stores. The Yorkshire Trading Company has a growing network of 22 retail stores from Northumberland to Leicestershire. See our stockist page.
Q: Which events are you doing?
We have a major presence at many agricultural shows, horse trials, game fairs and county events across the UK from April to September. You can also find us at some indoor Equestrian events from October to December. For more information about where to find us on show, view our Shows & Events page.
Q: How do I use a discount code?
If you have a discount code from a show or email, simply enter it at the checkout stage and the discount will apply. Please note that postage is not discounted. Most discount codes are valid for the duration of the year of issue.
Q: I have seen an advert for a job - how do I apply?
Team Rydale are currently recruiting for staff to help out during the busy show season. To apply, or if you're looking for placement in other positions, send a CV over and tell us what type of work you're looking for.
For details of this and all other current vacancies across the Company, please visit our Recruitment Page.
Q: Do you post items to Northern Ireland?
We are taking orders from, and post items to Rydale customers in Northern Ireland. Postage prices are outlined on our delivery page.