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Terms & Conditions

*Offers that apply to "almost everything" or "all full price items"

All applicable discounts are applied directly to the item, no code necessary. Offer applies to all full price items that are not part of other promotional offers (such as 2-for offers), excluding gift cards.

We reserve the right to make changes to offers at any time.

*FREE Sock Promotion

Get a FREE pair of riding socks with orders that include selected qualifying items. This is limited to one free pair per qualifying order. Simply add a qualifying product to your bag and select your preferred sock design at checkout in the selector popup.

We reserve the right to make any changes to this order or end it at any time.

Should you wish to return your order, your free socks must be included, otherwise their retail value of £5.99 will be deducted from your refund amount.

Email Subscriber Prize Draw

By entering your email into our prize draw, you are agreeing to receive marketing and promotional emails from us about new products, sales and promotional events.

One lucky winner to be picked at random from our pool of new subscribers on a 6 month interval.

The prize is a Rydale gift card with the value of £500, which is redeemable online only at

We reserve the right to make changes to the competition at any time.

Product Information

We have made every effort to display the colours of our products as accurately as possible. However, as the actual colours you will see depend on the calibration of your monitor, we cannot guarantee that the colour displayed will exactly match the colour of the product on delivery.

We do make every effort to ensure that all sizes and measurements are as accurate as possible. However, as with all clothing, you should bear in mind that sizes are approximate.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. We reserve the right to refuse orders where product information has been mispublished, including prices and promotions.

Prices are subject to change without prior notice. Prices are inclusive of VAT where applicable

Credit Card Validation

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to process payment or does not authorise payment for whatever reason we will contact you by email and will not dispatch the order. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details as a check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.

Contract of sale and right to cancel

Your order for goods is accepted and a contract is formed between Rydale and you when we despatch the goods you have ordered and not before. A contract is not formed at the point in time that payment has been taken from you by Rydale, nor at the point in time that you receive an email from Rydale acknowledging receipt of your order. Until the goods are despatched the order may not be accepted by Rydale, or may be cancelled by you. We will contact you by email cancelling the order if necessary or to explain any changes we have to make before proceeding with the order.

We may restrict the volumes of certain items to be sold in any one transaction.


Returns Portal: Please click here try out our new returns portal to book your quick and easy return. Alternatively you can use our returns form process below.

To return manually, please download, print and complete our manual returns form which you can download here. Please include this form within your parcel and post to:

Rydale, YTC Ltd,
Unit 76,
Warfield Road,
Kelleythorpe Industrial Estate, 
East Yorkshire,
YO25 9FQ, 
Tel: 01377 337160

If you are arranging your own return, we recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us.

We do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.

We do not provide a free returns service, however we do pass on good value return postage rates for returns booked through our returns portal.

All of our Rydale items are quality checked prior to dispatch however if your purchase has arrived damaged or faulty please contact our customer service team via our contact us page or calling 01377 337160 before returning to determine the best course of action.

We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services team via our contact us page prior to posting.

The goods must be returned unworn, unwashed with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty.

If you have received the wrong item or part of your order is missing please contact our customer service team via our contact us page.

Holiday Returns: Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.

All items should be returned in, exactly as sold condition. These are inspected before a repair, replacement or refund is made.


Once your return is received and inspected, we will process your refund as promptly as possible without further notification. In the circumstance where your refund is rejected, we will notify you.

The transaction will be refunded to your original payment method within 14 days of receipt of your parcel. If you do not see the payment within this time, please contact our support team.

If you haven’t received a refund after 7 days, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us so we can investigate further.

We only replace items if they are faulty or damaged.


We do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.

Privacy Policy

We have laid out our privacy policy here. We maintain and use the private information our customers give us responsibly.

Gift Cards

Gift cards can only be redeemed online at Gift cards cannot be exchanged for cash; it can only be used for the purchase of goods. Protect gift cards and treat them as though they were cash. Lost, broken, stolen or damaged cards will not be replaced. Each gift card expires 12 months after the date of issue, any remaining balance will not be refunded. Gift card's are eligible for free delivery, however adding a gift card will not make your entire order free delivery if there are other items in the cart.

Stockist Queries

If you have an issue with a Rydale item purchased through a stockist retailer, please contact the retailer directly with your query.

Discounts issued by external organisations

We manage all Rydale promotions in-house and exclusively create and issue our own discount codes. Discount codes and offers invented and advertised elsewhere online are not legitimate. We would advise against subscribing to such illegitimate websites to save disappointment. Those organisations exist solely to collect your personal information.

Klarna Payments

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  •         Pay later.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement

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