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Terms & Conditions

*FREE DELIVERY PROMOTION

To quality for free delivery, you must be ordering to a UK mainland address and have an order value of £60 or above. The FREE delivery service will be offered to you as an option at checkout.

PRODUCT INFORMATION

We have made every effort to display the colours of our products as accurately as possible. However, as the actual colours you will see depend on the calibration of your monitor, we cannot guarantee that the colour displayed will exactly match the colour of the product on delivery.

We do make every effort to ensure that all sizes and measurements are as accurate as possible. However, as with all clothing, you should bear in mind that sizes are approximate.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. We reserve the right to refuse orders where product information has been mispublished, including prices and promotions.

Prices are subject to change without prior notice. Prices are inclusive of VAT where applicable

CREDIT CARD VALIDATION

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to process payment or does not authorise payment for whatever reason we will contact you by email and will not dispatch the order. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details as a check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.

RETURNS

To return, please complete the returns form received within your parcel. If for any reason you did not receive or have misplaced this form. Please download, print and fill out our manual returns form which you can download HERE. Please include this form within your parcel and post to YTC Ltd, Customer Returns, Unit 76 Warfield Road, Kelleythorpe Industrial Estate, Driffield, East Yorkshire, YO25 9DJ. We recommend using a tracked service, please keep your tracking details, as we cannot accept liability for goods that are lost or damaged in transit to us. We have found good rates at www.parcel2go.com although please note that we are not affiliated and cannot accept liability for any problems that may occur. Please note that the postage charge is only refundable for faulty goods, goods not as advertised or incorrect orders. 

All of our Rydale items are quality checked prior to despatch however if your purchase has arrived damaged or faulty please contact our customer service team on 01377 337160 or support@rydale.com before returning to determine the best course of action.

We must receive your returns within 28 days of receipt of your original order, after this time your refund cannot be processed and the goods will be returned to you. If you are unable for any reason to return within this time, please contact our customer services prior to posting.

The goods must be returned unworn, unwashed with all labels and tags attached and in the original condition upon arrival with us. Items will not be accepted if they are returned in any other condition unless faulty.

If you have received the wrong item or part of your order is missing. Contact customer service. 01377 337 160 / support@rydale.com 

Holiday Returns: Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.

REFUNDS

Once your return is received and inspected, we will process your refund as promptly as possible without further notification. In the circumstance where your refund is rejected, we will notify you.

The transaction will be refunded to your original payment method within 14 days of receipt of your parcel. If you do not see the payment within this time, please contact our support team.

If you haven’t received a refund after 7 days, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us so we can investigate further.

We only replace items if they are faulty or damaged.

EXCHANGES

We do not provide an exchange service. If you wish to exchange an online purchase, please place a new order for the required item/s and return the unwanted items for us to process a refund.

PRIVACY POLICY

We have laid out our privacy policy here. We maintain and use the private information our customers give us responsibly.

STOCKIST QUERIES

If you have an issue with a Rydale item purchased through a stockist retailer, please contact the retailer directly with your query.

DISCOUNTS ISSUED BY EXTERNAL ORGANISATIONS

We manage all Rydale promotions in-house and exclusively create and issue our own discount codes. Discount codes and offers invented and advertised elsewhere online are not legitimate. We would advise against subscribing to such illegitimate websites to save disappointment. Those organisations exist solely to collect your personal information.

Klarna Payments

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

  •         Pay later.

Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement

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