Terms & Conditions
We have made every effort to display the colours of our products as accurately as possible. However, as the actual colours you will see depend on the calibration of your monitor, we cannot guarantee that the colour displayed will exactly match the colour of the product on delivery.
We do make every effort to ensure that all sizes and measurements are as accurate as possible. However, as with all clothing, you should bear in mind that sizes are approximate.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct. We reserve the right to refuse orders where product information has been mispublished, including prices and promotions.
Prices are subject to change without prior notice. Prices are inclusive of VAT where applicable
CREDIT CARD VALIDATION
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer refuses to process payment or does not authorise payment for whatever reason we will contact you by email and will not dispatch the order. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. We may disclose your address and postcode details as a check against the IMRG Security Alert or any other Fraud Prevention Scheme. At all times where we disclose your information it will remain secure.
If you wish to return an item, you must do so within 14 days of placing your order. If more than 14 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
For the return of online purchases we require you to read, print off, fill in our Returns Note and include it in your return parcel. If you cannot print the file of if it prints incorrectly, please write down all of the requested information clearly by hand. For purchases made at a show or an event, we require a copy of your receipt.
Holiday Returns: Any purchase made between 20th October and 24th December can be returned before 31st January, subject to our normal terms and conditions.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7 days.
If you haven’t received a refund after 7 days, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us so we can investigate further.
Only regular priced items may be refunded; unfortunately clearance sale items cannot be refunded.
We only replace items if they are defective or damaged.
To return your product, you should mail your product to our Head Office address, provided above or in the Returns Note.
You will be responsible for paying for your own shipping costs for returning your item and we request that you use a tracked or recorded postal service to guarantee that we will receive your parcel. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you have an issue with a Rydale item purchased through a stockist retailer, please contact the retailer directly with your query.